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Customer Support

Every channel, one place, one customer history

Phone, email, chat, WhatsApp and social messages all arrive in one inbox and are logged against the right customer.

Talk to our Brisbane team (07) 2113 3633
Platforms we use
Problem 01

“Calls aren’t logged against the customer”

Your phone system and your CRM don’t talk. Agents scribble notes after the call, or don’t.

How we fix it

Phone system integration

  • Calls logged automatically against the right customer and case
  • Click-to-call and call recordings inside the CRM
  • Works with Teams Phone, RingCentral, Aircall, 3CX and more
Problem 02

“Emails, chats and WhatsApp live in different inboxes”

Each channel has its own login and its own queue.

How we fix it

Omnichannel inbox

  • Email, web chat, WhatsApp, SMS and social in one place
  • Automatic assignment and collision detection
  • One workload view for team leaders
Problem 03

“Customers repeat themselves to every agent”

Each time a customer is transferred or calls back, they start from the beginning.

How we fix it

Full customer history & screen pop

  • Customer record shown the moment a call or chat starts
  • Every interaction on one timeline
  • Notes and context that follow the customer between agents

What changes for your team

Nothing missed

Shorter calls

Clear workload

Happier customers

Common questions

Which channels can be included?

Phone, email, web chat, WhatsApp, SMS, Facebook Messenger, Instagram and in-app messaging are all common.

Do we need to replace our phone system?

Usually not. Most cloud phone systems can be integrated with the CRM.

More Customer Support solutions