Intercom – Datalinks

About Intercom

Intercom is a customer service platform built around Fin, its AI agent.

The Intercom platform

Fin AI Agent

Answers and resolves customer questions using your help content, policies and data.

Help desk & inbox

A shared inbox for every conversation, with ticketing for customer, back-office and widespread issues.

Copilot

An AI assistant in the inbox that drafts answers and takes admin work off your agents.

Messenger & outbound

Chat on your website and app, plus in-context messages for onboarding and announcements.

What we deliver on Intercom

Intercom set-up

Workspace, Messenger, inbox, teams, routing rules and service levels configured.

Fin deployment

A content audit, Fin configuration and testing, then a controlled roll-out across channels.

Help content

Help Center articles written or restructured, so Fin and your customers find the right answer.

Workflows & routing

Triage, assignment and hand-off workflows that keep response times low.

How an Intercom project runs

Review

We look at your support volumes, top questions, channels and current help content.
Configure

We set up the help desk, Messenger, workflows and integrations.
Train Fin

We prepare content, test Fin against real customer questions and set guardrails and hand-off rules.
Launch & optimise

We go live in stages and use reporting to keep improving Fin’s resolution rate.

Who it suits

SaaS and online businesses

Ecommerce and retail

Financial services

High-volume support teams

Adding AI to customer support

Moving off a legacy help desk

Common questions

Will Fin replace our support team?

No. Fin handles repetitive questions so your team can focus on complex conversations.

How is Intercom priced?

Intercom charges per help desk seat, plus a fee for each outcome Fin resolves.

Intercom partner for AI-first customer service