About Infobip
Infobip is a global cloud communications platform.
The Infobip platform
Messaging channels
SMS, RCS, WhatsApp, Viber, Messenger, Instagram, Apple Messages for Business, email, voice and more, through one platform.
Journey orchestration
Multi-step journeys across channels, triggered by customer behaviour and data.
Chatbots & AI agents
Chatbots that answer FAQs and qualify leads, and AI agents that complete multi-step tasks on their own.
Cloud contact centre
An inbox where agents handle conversations across messaging apps, email, voice and video.
What we deliver on Infobip
Channel set-up
Sender IDs, WhatsApp Business accounts and templates, RCS and email domains set up and verified.
CRM integration
Infobip connected to your CRM, including Dynamics 365, Salesforce and HubSpot.
Customer journeys
Onboarding, reminder, renewal and win-back journeys that run automatically.
Chatbots & AI agents
Conversations and AI agents for WhatsApp, web chat and voice, with a clean hand-off to people.
How an Infobip project runs
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Plan channels
We match each use case to the right channel, weighing cost, reach and what your customers prefer.
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Set up & register
Accounts, sender IDs, message templates and compliance settings, done properly up front.
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Integrate & build
We connect your CRM, build the journeys and bots, and test every path end to end.
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Launch & optimise
We monitor delivery and engagement after launch and keep improving the results.
Who it suits
Banks and financial services
Retail and ecommerce
Healthcare and appointment-based services
Utilities and telcos
Logistics and delivery
Government and education
Common questions
Why Infobip rather than a simple SMS tool?
Infobip covers SMS and many richer channels in one platform, with journeys, chatbots, AI agents and analytics.
Can customers reply and have a conversation?
Yes. Two-way messaging lets customers reply on WhatsApp, SMS and chat.
What we solve with Infobip
- Overview Marketing Automation, multichannel campaigns, audience insight, reputation and ROI.
- Overview Customer Support One inbox for every channel, faster resolution, kept promises and real reporting.
- Overview AI Agents Customer-facing, sales and internal AI agents, built on your own data.
- Marketing Reach Customers Where They Are Email, SMS, WhatsApp, social media and events, connected to your CRM.