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Field Service

See what’s happening in the field, as it happens

Live vehicle locations, accurate arrival times for customers and digital proof of every job.

Talk to our Brisbane team (07) 2113 3633
Platforms we use
Problem 01

“We don’t know where our vans are”

When a customer rings asking for help, the office has to call around to find out who is nearby.

How we fix it

GPS tracking

  • Live map of vehicles and technicians alongside the schedule
  • Automatic travel and on-site time against each job
  • Trip history for timesheets, disputes and safety checks
Problem 02

“Customers keep asking “when will they arrive?””

Customers are given a four-hour window and then left wondering.

How we fix it

Live ETA & arrival notifications

  • “On my way” messages by SMS, email or WhatsApp
  • Arrival times based on live location and traffic
  • Fewer “where are you?” calls and wasted trips
Problem 03

“Proof of work is a photo in someone’s phone”

Job notes are written on paper or sent by text, photos stay in technicians’ camera rolls and signatures go missing.

How we fix it

Mobile job sheets, photos & sign-off

  • Checklists and forms built for each job type
  • Photos, notes and signatures attached to the job automatically
  • Service reports emailed to the customer on completion

What changes for your team

Faster decisions

Fewer calls

Fewer disputes

Safer teams

Common questions

Do we need special GPS hardware?

Not always. Many businesses start with location from technicians’ phones.

What about privacy?

We set tracking up to match your workplace policies, for example only during working hours or while a job is active.

More Field Service solutions